Shipping & Returns

PROCESSING

Typical processing includes orders processed + shipped within 3-5 business days. Please allow for additional processing time around major sales or during holidays.

We are unable to guarantee changes once an order is placed, however if you need a hand, please email memorywicks@yahoo.com with as many details as possible and we'll try our best.

DOMESTIC SHIPPING

Once picked up and scanned in by our carrier, transit times will vary depending on shipping method + delivery destination.

You will receive your shipping confirmation email as soon as a label is created for your order, and the tracking status of your shipment may take up to 48-72 hours once a label has been created.

Once shipped, an order's tracking information is outside of our control, and as much as we'd like to be there, final delivery is out of our hands. We cannot replace missing or stolen packages at this time.

EXPEDITED SHIPPING

We offer expedited shipping options for contiguous domestic orders. Pricing is dependent upon destination/weight of package. We ask that you please apply our 2-3 business day window for processing to plan accordingly.

Orders placed on Thursday or Friday with UPS 2-Day will likely arrive the following Monday or Tuesday, and will not arrive Saturday or Sunday.

This is our carrier's shipping policy, and once a package is shipped from our HQ, delivery is unfortunately out of our hands. For more info or help with your order, email our Customer Care team at memorywicks@yahoo.com

INTERNATIONAL ORDERS

We are not currently offering international shipping outside of the U.S, but if/when we do, those destinations will be listed here. Shipping rates are calculated by weight + delivery destination, and include the cost of any duties and taxes upfront so you won't be charged later on.

CURRENTLY SHIPPING TO:

U.S.

*Note - transit times are listed at checkout and depend on the destination.

EXCHANGES + RETURNS

At this time we do not offer returns or exchanges. All Sales are final unless defective. Please reach out to us on our contact page with questions or concerns.

Defective Merchandise

MemoryWicks Candle Co. must be notified within 30 days to receive replacement or credit on damaged or defective items. MemoryWicks Candle Co. will pay for shipping costs if merchandise needs to be returned.

Damaged in Shipment

For any items damaged in shipment, you should file a claim with the shipping carrier that delivered the merchandise. MemoryWicks is not responsible for items damaged in transit.

Exceptions

Unfortunately, we cannot accept returns on sale items or gift cards.

Note - Candles, wax melts, and other related products can soften or melt when shipping during warm temperatures. Products that become melted when subjected to hot temperatures for long periods of time we cannot be held liable for. We strongly advise you to arrange to have your order delivered to an air-conditioned location, such as a business or home, where someone can receive your package. If packages are left outside during hot temperatures, candles and related items could potentially melt and we cannot be held liable for such damage.

NOTE: Discontinued items, clearance items, limited collections/releases and gift cards are also considered final sales and not eligible for returns, refunds, or exchanges.

You can always contact us for any return/exchange question at memorywicks@yahoo.com.